BENTLEYS RESTAURANTS LIMITED
ISAAC LORD MERCHANT QUARTER
7 WHERRY QUAY, IPSWICH, SUFFOLK IP4 1AS
TERMS AND CONDITIONS
WEDDINGS, EVENTS AND CONFERENCES
Throughout this document, Bentleys Restaurants Limited t/as Isaacs, Merchant’s House, t/as Venue
77 t/as The Gardeners Arms and t/as Briarbank Brewing Company and t/as The Gallery, will be
referred to as the “Company” and the person or persons holding the event will be referred to as the
“Customer”.
CONTRACT
The Customer making a booking is reminded that a contract exists between them and the Company.
These Terms and Conditions set out the basis of that Contract.
The Company reserve the right to make reasonable changes to these conditions and will notify the
Customer 30 days prior to any event or booking taking place.
CONFIRMATION OF BOOKINGS AND DEPOSITS
All bookings are considered provisional until a signed copy of these Terms and Conditions with a
deposit as applicable, are received from the Customer and approved and signed by the Company.
The signed copy of these Terms and Conditions and deposit, as applicable, are to be sent to the
Company within seven days of the provisional booking. The Customer’s final detailed requirements,
such as menu choices and final numbers, will be agreed once the booking has been confirmed as
above.
We reserve the right to cancel any provisional booking if the signed Terms and Conditions, together
with the deposit as applicable, are not sent to us within seven days of the provisional booking date.
Conference and Events
The Company requires the total hire cost quoted to be paid at the time these Terms and Conditions
are signed and returned. If the conference/event is cancelled, the total hire cost is non-refundable.
Weddings/Social Functions
If the Wedding/Social Function totals £500 plus VAT or below, the full payment will be required in
advance in one instalment.
For Weddings/Social Functions over £501 plus VAT, the Company will require a non-refundable
deposit of 33% of the total cost quoted to be paid at the time these Terms and Conditions are signed
and returned. A further 33% of the total cost will be required to be paid 12 weeks before the date of
the wedding and the final outstanding balance to be paid within seven days before the date of the
wedding.
School Proms
The company requires a deposit of 50% of the total cost quoted to be paid at the time these Terms
and Conditions are signed and returned. This deposit is non-refundable. The final outstanding
balance is to be paid fourteen days before the date of the prom. These terms and conditions are
required to be signed by a person over the age of 18yrs.
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Dome & Table booking type
The company requires a holding deposit or pre-authorization payment for prior to these types of
bookings. Other terms stated by booking type will be applicable.
CONFIRMATION OF NUMBERS
Any changes to numbers within the seven day period before the wedding, event, or conference are
still payable and the amount payable by the Customer shall be calculated on this final number or the
numbers actually attending, whichever is greater. No refund can be made after the event.
CANCELLATION BY THE CUSTOMER
Any cancellation must be in writing and signed by the Customer. Cancellation charges are as
follows:-
Conference and Events
The cancellation of any conference/event/booking after receipt of the signed Terms and Conditions
has been received will be charged as follows:
- 24 hours or less – 100% of all costs
- 24 hours or more – the hire charge will be retained
Weddings/Social Functions
The cancellation of a Wedding/Social Function totalling £500 plus VAT or below, after receipt of the
signed Terms and Conditions has been received, will be charged as follows:-
1) Within 6 months - £100 plus VAT will be retained.
2) Within 3 months – 100% of the cost will be retained.
The cancellation of a Wedding/Social Function of £501 plus VAT and above, after receipt of the
signed Terms and Conditions has been received, will be charged as follows:
a) 7 Days or Less – 100% of the cost
b) 1 Week-12 weeks – 66% of the cost
c) 12 weeks or more the deposit will be retained.
School Proms
The cancellation of a School Prom after receipt of the signed Terms and Conditions has been
received will be charged as follows:
a) 14 Days or Less – 100% of the cost
b) 15 Days or Prior – 50% of the Cost
Dome & Table Bookings
No shows or cancellation without 48hours notice will be charged.
Other terms stated by booking type will be applicable.
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Other
The customer may reschedule booked events/dates or cancel and obtain a full refund if due to
Covid-19 restrictions.
CANCELLATION BY THE COMPANY
The Company may cancel the booking: -
A) If the property or any part of it is closed due to fire, dispute with employees, alteration,
decoration, by order of any Public Authority, or anything which is outside our control ie
Covid-19 restrictions.
B) If the property or any part of it is sold or leased by the company.
C) If the Customer becomes insolvent or enters into liquidation or receivership.
D) If the Customer is more than 30 days in arrears with payment to the Company for previously
supplied services. e) If the deposit is not paid when these Terms and Conditions are signed
and returned or if the deposit is paid by cheque and that cheque is dis-honoured.
PAYMENT
The outstanding balance of the account is payable by the Customer before the completion of the
wedding/social function/event/conference, unless alternative arrangements have been agreed with
the Company. The Customer is responsible for the checking and settlement of all accounts.
ENTERTAINMENT LIVE MUSIC
We request that if any area is used for evening entertainment, including live music and a DJ Disco
that the preferred arrangement is firstly via the Company’s approved suppliers where applicable.
However, when this is not possible, the Customer may arrange their own evening entertainment i.e.
live music and/or DJ Disco and is always subject to the Management’s discretion. In all cases, strict
limitations for noise levels are in place at all our premises and all performers must adhere to and
sign our separate music contract which states that if these conditions are not followed the
management have the right to cancel and/or stop the entertainment.
RESPONSIBILITY OF DAMAGE AND BEHAVIOUR
The Customer assumes responsibility for any and all damage caused by persons attending the
wedding/event/conference/function and Dome Hire whether in function rooms reserved or in any
other part of the property.
We reserve the right to escort any guests from the premises, who, in the opinion of the
management, are causing excessive disruption or damage. Noisy or rowdy behaviour in the
surrounding outside areas of the Company’s premises will not be tolerated. All premises are no
smoking properties and any guests that do wish to smoke will be directed to the outside
Terrace/Courtyards.
We request that at the end of the evening departing guests leave the premises as quietly as possible
to ensure no disturbance to our neighbours.
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We regret that we are unable to accept responsibility for the property of guests.
SUPPLY OF BEVERAGES AND FOOD
It is not the policy of the Company to permit guests to supply their own beverage under any
circumstances. It is not the policy of the Company to permit guests to supply their own food for
consumption on the premises under any circumstances.
VALUE ADDED TAX
Our prices are plus VAT at 20%. Charges will be adjusted if there is any alteration in VAT rates. Igloo
hire price is inclusive of VAT and 12.5% service charge.
E&OE
Please note that, although every effort is made to ensure these terms and conditions are accurate,
the Company cannot be held responsible for the consequences of any errors or omissions.
Where applicable please return one signed copy of the Terms and Conditions to:
Events Manager
Bentleys Restaurants Limited
Isaac Lord Merchant Quarter
7 Wherry Quay Ipswich
Suffolk
IP4 1AS
I have read, understood and will comply with all the Terms and Conditions as set out in this
Contract.
Date of Event ____________________________________________
Name of venue ____________________________________________
Name of Client (print) ____________________________________________
Address ____________________________________________
____________________________________________
Client Signature ___________________________________
Date _____________
Date signed ____________________________________________ --------------------------------------------
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For office use: Booking approved by __________________sign_________________Date_______
Deposit received: £_____________ Method of Payment:_____________Date:_________